Carrier Corp Continues to Confuse Customers with its Policies

Several months ago, I spoke to a representative named April from Carrier Corp, in reference to the warranty of Carrier brand equipment that is purchased online. Carrier told me that under no circumstances, do they honor Internet purchases. Of course, I KNOW this to be false, since they actively supported the sale of Carrier equipment through US for several years! Now, months after they stated the warranties to be invalid, you have them selling DIRECT to the public!

Funny... Carrier must have no control over its dealers and distribution network, since there is an eBay seller liquidating equipment, and in the auction, it clearly states: "You MUST pick up this equipment from the Pompano Beach Florida Carrier Warehouse!" What is that all about?

Carrier Aquazone Systems for Sale on eBay - Pickup Direct at Carrier Warehouse!

US $750.00 Bids: Ends: 13d 14h 3m Carrier Water Source Heat Pump Aquazone 3 1 2 Ton	US $1,450.00 Bids: Ends: 2d 4h 49m CARRIER AQUAZONE GROUND WATER SOURCE HEAT PUMP 25 TON	US $2,000.00 Bids: Ends: 22d 3h 12m CARRIER AQUAZONE GROUND WATER SOURCE HEAT PUMP 3 1 2TON	US $2,200.00 Bids: Ends: 22d 3h 47m CARRIER AQUAZONE GROUND WATER SOURCE HEAT PUMP 4 TON

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Published: Wednesday, June 17, 2009 
Filed under HVAC Blog

Comments

1. Megan says:

   August 4, 2009 at 11:33 pm

   Carrier does not authorize sales to ANY one that does not have an HVAC license. If people are selling it on line to homeowners, it is not with Carriers blessing.
2. Mark says:

   August 4, 2009 at 11:43 pm

   @ Megan –

   Thanks for stopping in to comment. Carrier has stated they will not cover items purchased online, but coming from the ecommerce background I have, I will tell you that they gladly sold us equipment to sell online “By the Truckload”, knowing in advance, that we were selling it online.

   So – on one hand they say no – but then they continue to source the products to people who sell it online.

   We have not sold online in well over two years – but even today, they continue to sell it to resellers, who sell on eBay and other ecommerce websites.